Privacy Policy

Date of Last Revision: October 08, 2022

Welcome to Hello3Dworld!

We recognize that you have the rights on how your data is used and we commit to protect your privacy. This policy (the Policy) describes how we collect, use, store and disclose your Information. By using our Services, located at https://m.hello3dworld.com (the “Website”), you agree and consent to Hello3Dworld JSC Limited (“Hello3Dworld”, “we”, “us”, “our”) collecting, using, storing and disclosing such Information.

Hello3Dworld may, in its sole discretion, modify or revise this Policy from time to time. We’ll post notice of modifications on this page. Changes will not apply retroactively and will become effective no sooner than fourteen days after they are posted. Your continued use of our Services after such changes have been posted acknowledges your acceptance of our amended terms. You should look at this Policy regularly.

1. Types of Information We Collect

a. Information You Provide Us

• When you create an account (“Account”) to log in our Services, we may collect your personal particulars, such as your first and last name, email and mailing addresses, contact details, date of birth, identity card/passport details, social media information, cryptocurrency addresses…
• Images and voice recordings of your communications when using our Services.
• Usernames, password or third party account credentials (such as your Facebook login credentials, Google login credentials,…)
• Banking information (such as account numbers, banking transactions,…)
• Some of our Services allow you to upload, submit, store, send or receive content. “Content” includes, without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, audiovisual combinations, interactive features and other materials. You retain ownership of any intellectual property rights that you hold in that content. You understand that Hello3Dworld does not guarantee any confidentiality with respect to any of your content.
• And/or your personal opinions via feedback or responses our surveys.

b. Information Collected via Technology

• Networks and connections: when using our Services, we collection information from you such as browser type, operating system, Internet Protocol (“IP”) address, language, time zome, domain name, cryptocurrency address, wallet type, date/time stamps for your visits,…
• If you use our Services on mobile device, we may collect your phone number and the unique device id number.
• Other device information such as operating systems, hardware/software version, device IDs, device signals,…
• Cookie data: we may use both session Cookies and persistent Cookies. Data from these cookies will increase your experience with our Services.

c. Information Collected from Third Party

We may receive your Personal Information from third party services, such as Facebook Login, Google Login, MetaMask and other wallets services,… We do not collect your Personal Information automatically and we require these third Parties to have the right to collect, use and share your Personal Information before giving it to us.

2. Purposes for collection, use and disclosure of your Personal Information

The purposes we may collect, use and/or disclose your Personal Information may include, without limitation, the following:

• provide, maintain and improve a personalized experience of our products and services, including ads.
• communicate with you, such as send you a welcome email, notification emails about updating on changes to products, services, make telephone calls as a part of secondary fraud protection or send newsletter, surveys, researches, offers,… related to our services and/or for other marketing purposes.
• promote safety, security and integrity to protect users from harm.
• address or investigate any complaints, claims or disputes.
• provide measurement, statistical analysis and business services.
• provide services related to digital assets, such as: purchasing, trading, managing, staking, locking, creating, minting and/or holding of digital assets.

3. Disclosure and sharing of your Personal Information

We wish to emphasize that we never sell any of your Personal Information to anyone or any Partners and Third Parties. And we only share your Personal Information with your permission.

We may from time to time and in compliance with all applicable laws on data privacy, disclose your Personal Information to Third Parties in order to carry out the purposes set out above. These Third Parties may include without limitation banks, financial companies, third party service providers who provide services to us, such as telecommunications, information technology, payment, data processing, storage and archival or our auditors, lawyers,… We also require Third Parties to follow rules about how they can and can’t use and disclose the information we provide.

4. Other websites

Our services may contain links to other websites which are not maintained by Hello3Dworld. This Policy only applies to services and websites of Hello3Dworld. Therefore, when visiting these third party websites, you should read their privacy policies which will apply to your use of such websites.

5. Personal Information Retention

We may retain your Personal Information as long as the purpose for which it was collected remains and until it is no longer necessary for any legal or business purposes.

6. Queries, Access/Correction Requests and Withdrawal of Consent

If you want to query about our data protection processes and practices or you wish to access/make corrections to your Personal Information as well as wish to withdraw your consent to our collection, use or disclosure of your Personal Information, please submit a written request to our email support@hello3Dworld.com. We shall endeavor to respond to you within 30 days of your submission. Once we confirmed the authenticity of your request for withdrawal of consent, data collection will stop and any stored user data collected before the request will be withdrawn.

7. About Children Personal Information

Children under 13 are not allowed to use our services. If we learn that there is any Personal Information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Information from a child under 13, please send us an email to support@hello3Dworld.com

8. Questions

For more information or providing any feedback, complaints or reporting violations, please send us an email to support@hello3Dworld.com